Oba Nla 2020 Streaming FAQ

How do I access the livestream?

You will need to purchase a ticket and register on https://obanla.zidivo.com . The Username and Password will be used to access your private stream page on https://obanla.zidivo.com. If you forget your password you can click on the lost password link enter your email and a reset link will be sent to the email you registered with.

What do I need in order to watch the livestream?

You will need a high-speed internet connection and a device with a web browser. The best way to watch the event is on a larger screen. Most TVs come with Apple AirPlay, SmartCast or

Chromecast, which allows you to share your phone or computer screen wirelessly on your

television. Since there are so many ways you can connect to a TV, we can't help you troubleshoot your specific setup—be sure to research it before the event! Or you can always watch on your laptop, tablet or smartphone.

 

What are the technical requirements to view the livestream?

Our team recommends the most up-to-date versions of Chrome or Firefox for the best

experience. You will need an internet

connection with download speeds of at least 5 Mbps. To check your download speed,

visit www.speedtest.net.

 

Will the video be available after the event?

Yes the stream will be available for all purchasers two hours after the concert for one month following the event. Purchasers can watch the videos on the same page where the stream was viewed.

 

The stream is live, but the video isn't playing. What should I do?

First, make sure you click the Play button on the viewer. Second, check your internet connection.

 

I can see the video, but there's no audio. What should I do?

First, check your speakers and make sure they're turned on. Second, check the volume console on your computer and make sure your web browser volume is unmuted. The video player may also have its own volume control. 

 

How do I make sure I’m viewing live?

To be sure you’re watching live, drag the bar all the way to the right below your video or click the play button.

The video keeps freezing while I'm watching the stream. What can I do?

Don't worry. Technology is great when it works. If the video is freezing, try this:

• Refresh the browser page.

• Try using a different browser or device.

• Make sure your internet connection is at least 5 Mbps. To check your download speed, visit www.speedtest.net.


 

Designed by Adeniyi Allen-Taylor © 2014 

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